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I. Payment methods and Billing
If you wish to purchase Products at the Site, you must provide valid credit or debit card information on the Site’s order form. We currently accept the following credit or debit cards: VISA, MASTERCARD, AMERICAN EXPRESS, and DISCOVER. By submitting such credit or debit card information, you give Catie’s Whole Plant Foods™ permission to charge your purchases to the card that you designate on the order form. We reserve the right to cancel any order, any time and for any reason. If your credit or debit card has already been charged and your order is cancelled, you shall receive a credit to your card account in the amount of the charge. We will not be responsible (i) for any charges that your card issuer may apply to you as a result of our processing your order, (ii) if your card issuer refuses or fails to authorize payment by you, or (iii) for any delays or non delivery of Products that may arise due to any validation checks that may be carried out regarding your payment or identification.
II. Order Acceptance
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. For your convenience, you will not be charged until your payment method is authorized, the order information is verified for accuracy and your order is shipped.
Some situations that may result in your order being cancelled include limitations on quantities available for purchase; inaccuracies or errors in product or pricing information; product or ingredient restrictions mandated by local, state, national or international regulations; or problems identified by our credit and fraud avoidance group. We may also require additional verification or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your credit or debit card has been charged, we will issue a credit to your card in the amount of the charge.
III. Return Policy
Catie’s Whole Plant Foods™ (USA) believes in customer satisfaction. Customers can return orders within 30 days of the purchase date. You will receive a full refund for unopened items in the original form of payment and merchandise credit for opened items. For returns via mail, you must carefully package the Product, you are responsible for the cost of return shipping, and we must physically receive the return within the 30 day period. Catie’s Whole Plant Foods™ reserves the right, at its sole discretion, to reject any return that does not comply with these requirements. Shipping and handling charges are non-refundable.
IV. Pricing or Typographical Errors
We work hard to provide accurate product and pricing information. However, pricing or typographical errors may occur. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Catie’s Whole Plant Foods™ shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. If an item is incorrectly priced, we will either contact you for instructions or cancel your order and notify you of such cancellation. Prices and availability are subject to change without notice.
V. Quantity Limits and Items for Resale
Catie’s Whole Plant Foods™ reserves the right to limit the quantity of items purchased per person, per household or per order. These restrictions may be applicable to orders placed by the same account, the same credit card, and also to orders that use the same billing and/or shipping address. We will provide notification to the customer e-mail and/or billing address provided should such limits be applied. Catie’s Whole Plant Foods™ also reserves the right to prohibit sales to dealers.
VI. Shipping Policy
Free shipping on all domestic orders over $30 within the Continental US. All international orders will incur a flat shipping rate based on weight.
All orders are processed within 1-2 business days from receipt of the order. Please allow 5-7 business days for delivery of the order. Orders placed on weekends will be shipped on Monday.
We keep customer´s informed about the status of their order by email.
Please be sure to add firstname.lastname@example.org to your email inbox to receive email notifications regarding the status of your order.
Please contact Customer Service to cancel your order. If the orders are cancelled after the purchase, then the Return Policies apply.
Customers are liable to pay any sales tax or any extra fees in their state of residence.
We reserve the right to not accept a return and may require a re-stocking or repair fee if the item has been at all damaged or worn.
Prices and policies are subject to change without notice.
International orders are NON REFUNDABLE
Catie’s Whole Plant Foods™, Customer Care Department
28710 Canwood St., Suite 102
Agoura Hills CA, 91301
Hours of operation:
Monday – Friday 9:00 AM – 5:00 PM PST